Sunday, 7 January 2018

Hints and tips when e-mailing CEOs Home  | FAQ | Hints & Tips | Commercial Use | Press & user feedback | Privacy
Twitter T | Facebook F


Welcome to

Always remember that Chief Executive Officers (CEOs) are people, just like us. They'll respond to an email depending on its tone and content, so think about what you want to say carefully before you click send. We've pulled together some hints and tips to help you get the response you're looking for:
We recommend this new book for help with resolving your consumer issues: How To Complain: The ESSENTIAL Consumer Guide to Getting Refunds, Redress and RESULTS! by Helen Dewdney, "The Complaining Cow"

Please click the book cover to read more about it...
  • Be polite.
  • If you are able to say something good about the company before you express your disappointment, do it. It's a great way to get your reader on side.
  • Stick to the facts. Try not to let any emotion or judgment spill out.
  • Don't use threats.
  • Shorter is better. Keep the information concise and to the point.
  • Include any customer reference numbers or invoice numbers you have.
  • Include a brief history of the issue and any correspondence so far, if it's helpful.
  • Use names of people you have spoken to if you have them.
  • Do not accept being passed back to customer services, unless it's with a named person and with a promise of follow-up.
  • Explain clearly what you want as a solution or outcome.
If you can't find what you're looking for, please contact the Editor at and we'll do our best to help.

Good luck with your enquiry. If you get a response you're happy with, it would be great if you made a small donation. That way we can keep the site up-to-date and running smoothly, connecting you to the top.

Terms for business use

If you're using the information on for business reasons, please pay one pound for each e-mail address you wish to access.

When writing for business purposes please: introduce yourself briefly, state the reason for your contact, provide a clear call to action. Be sure that your email message is in plain text format only (not HTML) and do not include attachment files.


If you're working as part of a campaign group, it's best to send a personal, individually created letter. Letters that have been created from a standard template will most likely receive a standard response in reply.

Job Hunting

Please do not write to the CEO asking for a job. The CEO is not usually the person who makes decisions on employing staff. Instead, please see our UK HR contacts or US HR contacts or EU HR contacts pages.

When you write to the HR department of the company, please send a letter of motivation in the body of the email, outlining your education, skills, experience and how you are the right person for the job. Please attach a CV in Word (.doc) format.


Please do not write to the CEO asking for sponsorship. Instead, please write to the Corporate Social Responsibility (CSR) department of the company.

Sharing ideas with a company

If you wish to write to a company CEO to share an idea, please ensure that you have protected your idea legally first.

What not to do

Please do not write to CEOs asking for jobs, sponsorship or money.

More Information?

Please see our list of Frequently Asked Questions on Social Media

Follow ceoemail on Twitter

Donate to the running of this site


Back to your previous search

No comments: